FAQ
Commonly Asked Questions
Frequently Asked Questions
Do you offer technical support?
Yes, we provide comprehensive technical support including online documentation, firmware updates, SDK downloads, and dedicated support engineers. Enterprise customers receive priority support with dedicated account managers.
What is the typical lead time for orders?
Standard modules are typically in stock and can be shipped within 1-3 business days. Custom modules require 4-12 weeks depending on complexity. We maintain strategic inventory to support our customers with shorter lead times.
What is the warranty policy?
All our modules come with a 1-year limited warranty covering manufacturing defects. Extended warranty options are available for enterprise customers. We also offer RMA services for defective products with quick turnaround times.